Next Webinar - October 2: How to Turn First Impressions into Long-Term Customer Success
Most B2B companies treat onboarding like a UX checklist, focused on removing friction, adding tooltips, and hoping new users will “get it.” But making a product easier isn’t enough to win lasting adoption, expansion, or advocacy.
The real challenge is turning that critical first impression into long-term customer success, especially when you ask teams to embrace new ways of working.
In this practical session, Ramli John will expose the overlooked human barriers—social and emotional resistance—that most B2B onboarding efforts ignore.
You’ll learn why first impressions in B2B products set the tone for retention and revenue growth, and how siloed GTM teams and “feature hand-holding” leave users stuck in the status quo.
Through actionable frameworks and stories, you’ll discover how to create unified onboarding journeys that drive genuine behavior change.
Whether you work in sales, marketing, product, or customer success—launching a product, scaling adoption, or overhauling onboarding for enterprise clients—this session will help you go beyond UI fixes and transform your first impression into a foundation for lifelong customer value.
In this session, you’ll learn:
- The three types of friction that prevent B2B users and teams from embracing new products and workflows.
- How your GTM B2B teams can work together to build onboarding experiences that stick, deepen engagement, and expand accounts over time.
- How to build an AI Copilot that unites your teams around solving real customer pain points and creates a long-lasting onboarding experience.
About the Speaker
Ramli "RJ" John is the founder of Delight Path and the bestselling author of Product-Led Onboarding and the newly released EUREKA: The Product Onboarding Playbook for High-Growth B2B Companies.
With over 17 years of experience in growth and onboarding, Ramli has worked with some of the most successful B2B SaaS companies, including Zapier, Appcues, and GoDaddy.
As an activation and retention growth consultant, he is on a mission to help B2B SaaS companies build delightful and habit-forming onboarding experiences. His EUREKA framework has become the go-to guide for thousands of B2B leaders looking to build an onboarding strategy that turns their users into lifelong customers.
Who Should Attend?
- B2B SaaS Founders and C-Level Leaders
- Product Managers, Product Marketers, and Designers
- Marketing Managers and Growth Marketers
- Customer Success & Onboarding Specialists
- Agency owners and strategists helping B2B clients grow
Event Details
🗓 Date & Time: Thursday, October 2, 2025 - 7 PM EST 📍 Location: Online 🎟 Cost: Free – Limited Spots Available
Eventbrite https://www.eventbrite.ca/e/how-to-turn-first-impressions-into-long-term-customer-success-tickets-1708059504959?aff=oddtdtcreator
Streamyard https://streamyard.com/watch/aZmYJ5dYVvPa